Returns & Exchanges
If you are not completely satisfied with your purchase, you may return your unworn timepiece in its original packaging within 14 days of delivery.
1
Initiate Request
Contact our support team at [email protected] with your order number to request a Return Merchandise Authorization (RMA).
2
Prepare Package
Place the watch, all original packaging, certificates, and protective films back into the shipping box.
3
Ship the Item
Affix the provided return label or use a tracked/insured courier service to send the package to our warehouse in Venice.
4
Quality Inspection
Once received, our technicians will inspect the watch. Upon approval, your refund will be processed to the original payment method within 7 days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing